You will have the option to cancel your order:. Within your confirmation email. Contact our customer service team at 1 (888) 247-4220 or support@tennisgiant.com. Please include your order number and the reason for cancellation in your message. Note :

You will have the option to cancel your order:&#xA0;Within your confirmation email. Contact our customer service team at 1 (888) 247-4220 or <a data-fr-linked="true" href="mailto:support@tennisgiant.com">support@tennisgiant.com</a>Please include your order number and the reason for cancellation in your message.Note :&#xA0;Orders can only be cancelled before they have been dispatched. Please refer to our <a href="https://tennisgiant.com/pages/return-policy" target="_blank">return policy</a> for further instructions if your order has already been shipped.

How do I cancel my order?

Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging. However, please note that customers are responsible for the return cost of shipping. Return by mail. To start the return process, pl

Returns must be initiated within 30&#xA0;days of receiving your order. Items must be unused and in the original packaging. However, please note that customers are responsible for the return cost of shipping.Return by mailTo start the return process, please visit&#xA0;<a href="https://flexreturnapp.com/s/boutique-40-30" rel="noopener noreferrer" target="_blank">Our Return Portal</a> and enter your information. After that, we will send an invoice to your email for the return cost of shipping. Once payment has been received, we will issue a return shipping label for you to send your items back. Alternatively, customers can ship items back at their own cost, but they must notify Tennis Giant first items at to ensure they are eligible for a return.<a href="https://tennisgiant.com/pages/contact-us" id="isPasted">1 (888) 247-4220 - support@tennisgiant.com</a> Return in storeCustomers are also welcome to return their order to our Showroom location assuming it meets the refund policy. Please note that we will only accept returns that are in their original packaging and condition.&#xA0; Refund processUpon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method. To be eligible for a refund: Return items must be in the same original condition: unused, unworn, in their initial packaging and have all their tags still attached. Non-Returnable itemsCertain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be marked on the product page.&#x2022; Gift cards &#x2022; String reels &#x2022; Tennis, Squash, Pickleball and Paddle balls &#x2022; Racquets with installed strings &#x2022; Baskets and Ball collectors, Ball Machines &#x2022; Water bottles &#x2022; All items marked &apos; Final Sale &apos; Or &apos; Non-returnable item&apos;<h3 id> </h3><h3 id="isPasted">Review our full return policy&#xA0;<a href="https://tennisgiant.com/pages/return-policy">here</a> </h3>

How do I make a return?

Tennis Giant offers online shoppers a free pickup option available at checkout for Quebec residents. Racquets that are purchased online and require a string installation may take up to 24 hours before being available for pickup. Please be sure to hav

<p id="isPasted" style="font-size: 15px; margin-bottom: 0.7em; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif;">Tennis Giant offers online shoppers a free pickup option available at checkout for Quebec residents.Racquets that are purchased online and require a string installation may take up to 24 hours before being available for pickup.Please be sure to have on hand at the moment of collection:&#xA0;<ul><li style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 15px;">Order Fulfillment Confirmation</li><li style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 15px;">Valid Government Identification</li></ul>&#xA0;<p style="font-size: 15px; outline: currentcolor; margin-bottom: 0.7em; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif;">Orders for pickup must be collected within&#xA0;7 business days of purchase. After 7 business days, the order will be cancelled and refunded on the original payment method.<p style="font-size: 15px; outline: currentcolor; margin-bottom: 0.7em; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif;"> <p style="font-size: 15px; outline: currentcolor; margin-bottom: 0.7em; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif;"> <p id="isPasted" style="font-size: 15px; margin-bottom: 0.7em; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif;">Pickup Location:6155 Trans Canada Route Saint-Laurent, Quebec H4T 1S3Pickup Hours:&#xA0;<p style="font-size: 15px; outline: currentcolor; margin-bottom: 0.7em; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif;">Monday - Friday: 10AM - 8PM Saturday - Sunday: 10AM - 5PM

How do I  Pickup my Order?

As a proud Canadian online retailer, we stand behind all our products and services. If you have a defective product, Tennis Giant will happily act as the liaison between our valued customers and the various brand distributors/manufacturers. Our team

As a proud Canadian online retailer, we stand behind all our products and services.If you have a defective product, Tennis Giant will happily act as the liaison between our valued customers and the various brand distributors/manufacturers.Our team will facilitate the warranty process for you as effectively as possible.Each brand we carry has a warranty program with different time frames.Please note that some brands require the customer to deal directly with them.How it worksNotify us by emailing <a href="mailto:support@tennisgiant.com" rel="noopener" style=" text-decoration: var(--text-link-decoration);" target="_blank">support@tennisgiant.com</a>&#xA0; with the following information:<ol><li>Order number</li><li id="isPasted">Close-up picture of the defect&#xA0;</li><li id="isPasted">Serial number</li><li>Sku number</li></ol>Accepted ClaimsUpon acceptance of the claim by the distributor/manufacturer, we will provide you with a replacement of the product in question. ONLY If it is unavailable in our stock, we will offer an equivalent model or a credit in store. Our team will contact you with further information.<ul style="list-style-type: circle;"><li>The process of warranty claims could take up to 30 days.</li><li>Please note that our team might ask you to provide further information than mentioned above.</li><li>Some manufacturers will ask to have the product shipped to their warehouse for inspection. In that case, our team will inform you of the specific address, as we will not cover any shipping expenses.</li><li>Please be aware that the abuse of warranty claims will be closely monitored.</li><li>For any further questions about any warranty claim, please don&#x2019;t hesitate to email us at. <a href="mailto:support@tennisgiant.com" rel="noopener" style=" text-decoration: var(--text-link-decoration);" target="_blank">support@tennisgiant.com</a></li></ul>

What is your warranty policy?

Need your order faster? Select an expedited shipping option at checkout. - Please remember that order processing can take up to 24 hours.

Need your order faster? Select an expedited shipping option at checkout.- Please remember that order processing can take up to 24&#xA0;hours. <img src="https://attachments.gorgias.help/GyBLV6k1Grm7NbQk/hc/q0jJY2DDOb2eBWMO/2025022818-9c98bf2d-69a2-48af-a7a0-af43304233f3-screenshot%202025-02-28%20at%201.18.01%E2%80%AFpm.png" style="width: 600px;" class="fr-fic fr-dib">

Orders

How do I cancel my order?

How do I make a return?

How do I Pickup my Order?

What is your warranty policy?

Do you offer expedited shipping?